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01293 657 000

Part-time Evening Administrator Maternity Cover

 

Recruiting Organisation: Relate West Sussex

Working hours: 7 per week Tuesdays and Thursdays from 5.45pm-9.15pm
Salary: £4,164 (FTE £20,821)

Location: Horsham

Contract: Temporary for 12 months starting in October

 

Relate West Sussex is looking for a Part-time Evening Administrator to welcome clients to the Horsham centre, support the counselling team, respond to client enquiries and book client appointments.

KEY TASKS

  • Welcoming clients to their counselling appointments.
  • Managing, organising and updating appointment data using online appointments system.
  • Making payments for appointments and processing credit card payments.
  • Responding promptly and professionally to client enquiries by phone and e-mail and co-ordinating with other members of the Administration Team.
  • Offering ongoing appointments to clients on the waiting list.
  • Communicating and liaising with clients by phone and e-mail around existing appointments.
  • Monitoring the completion of appointments/payment paperwork.
  • Providing office and reception cover as required at short notice to cover sickness and holiday periods. Occasional evening cover required, including for Crawley and East Grinstead offices.
  • Maintaining client confidentiality and upholding the vision, mission and values of Relate at all times.

 

HEALTH & SAFETY

  • Being aware of Relate’s safety policies and procedures.
  • Being familiar with fire regulations and procedures and the location of extinguishers, exits and assembly points.

 

GENERAL

  • Maintaining strict confidentiality regarding client matters and information at all times, adhering to Relate codes of practice.
  • Undertaking training and development as needed by the role.
  • Notifying the Centre Manager of any potential issues, particularly around health and safety, safeguarding, and GDPR.

 

Job Description & Person Specification: Part-time Admin Maternity Cover

For an application pack, contact Lisa Phillips, Centre Manager at: lisa.phillips@relatesussex.org

 

Closing date: CLOSED

Interview dates: tbc

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