Welfare Benefits Caseworker


Recruiting Organisation: Citizens Advice in West Sussex (North, South, East)

Working hours: 18-37 hrs per week
Salary: £24,000 – £27,000 FTE depending on experience
Contract: Fixed Term 18 months potential to extend subject to funding
Location: Based at one of the offices in West Sussex subject to availability (Crawley/Horsham/Worthing/Shoreham), some travel to outreach locations


Following additional funding, they are recruiting a caseworker to join  Macmillan Benefits team to maximize income for cancer patients. Last year their team helped over 900 patients increase their income by more than £4 million.

As part of this amazing team, provide full advice and casework from applications and checks to representing at tribunal. Seeing clients at offices, hospital settings and by phone and video. You will need excellent written and verbal communication skills , able to explain complex information so it is understood, read legal decisions and caselaw, able to meet targets and deliver high quality through a case management systems.

About you

The ideal candidate will have good knowledge of social security law and experience of managing a caseload but training can be provided for the right candidate, as trainee positions will be considered. You will need to demonstrate a strong interest in advice, commitment to excellent customer service, good communication skills, attention to detail, strong IT skills.

DBS check required

To apply:

Please visit the website: https://www.advicewestsussex.org.uk/welfare-benefits-caseworker-2/ to download and fill out an application form

Please note they do not accept CVs


Closing Date: 10 Nov 2023

Interview Date: 17 Nov 2023

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