MSK Administrator (Patient Care Advisor)


Recruiting Organisation: Sussex MSK Partnership

Working hours: Full time
Salary: £21,312 – £23,000 per annum pro rata
Contract: Permanent
Location: Here, 4th Floor, 177 Preston Road, Brighton, East Sussex, BN1 6AG


Are you good with people? Passionate about making a difference in your community?

Knowing your effort is adding up to something good matters. In the right organisation it is clear how what you do day-to-day is making a difference. This Patient Care Advisor role has a real impact – it is where Care Quality Commission ‘Outstanding’ rated service meets the individuals and communities we care for. Could you be the first voice a patient hears?

All people across Brighton and Hove, Crawley, mid-Sussex and Horsham with a musculoskeletal condition are referred to the service. They want to make a person’s care as straightforward as possible, by providing one point of contact as close to their home as possible.


Main duties of the job

Based in Brighton office, Patient Care Advisors work within small teams that belong to the overall service, supporting the delivery of efficient clinical services by ensuring patients are proactively managed at all stages of their care.

Communication is a key part of this telephone-based role, working with local GP practices, hospitals, community staff and clinicians to get patients to the most appropriate services for their needs accurately and on time.

It’s a chance to develop your skills and get plenty of support along the way. They’ll provide the training you need to develop your skills to build a career and help them create exceptional care for everyone– all while discovering your potential. They have really rewarding careers at Here that rely on people with varied backgrounds, ages and skills.

They offer PCAs the training and onboarding they need to do the role. For the first six months new starters are based in the Brighton office. This allows PCAs to learn in a supportive, team environment. Remote working is something they can discuss following your first six months to find a setup that works in balance with you and the role.

You will thrive in the role if you:

  • Value care, kindness and relationships with others
  • Like learning, adapting, problem solving and being busy
  • Appreciate having trust, autonomy and support to do your job
  • Seek a good work-life balance and value the wellbeing of yourself and others


The Offer

  • Salary: £21,312 – £23,000 per annum pro rata
  • Flexible working arrangements (we are verified by Flexa)
  • Hybrid working with access to offices in Brighton

Wellness initiatives: They value wellness and recognise that they are all ‘whole’ people who have lives outside of the work. That’s why they have a range of wellness benefits developed by a staff-led wellness group to support you in taking care of yourself.


Personal Development: They want all the employees to develop and thrive, which is why they offer support through individual appraisal processes, in house and external training, and have a dedicated team supporting their culture.


To read more, download our Job Pack – Patient Care Advisor – Job Pack

Sussex MSK Partnership Central is an NHS service delivered by Here and their partners. Applications are invited via NHS Jobs. For questions about the role, contact Chloe Chell, Pathway Operational Manager:


Here are committed to equality and valuing diversity.


Closing Date:  19 March 2023

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