Welfare Benefits Advisor


Recruiting Organisation: Age UK West Sussex, Brighton & Hove

Working hours: 37 hrs a week
Salary: £24,720 FTE
Location: Hybrid Working & Bognor Regis


Age UK is the UK’s leading charity enabling older people over 50 to Love Later Life. Age UK West Sussex, Brighton & Hove (AUKWSBH), is an independent local charity working in the community to help older people, their families and their carers. They provide an array of services and activities that meet the needs and interests of the communities they support, providing opportunities for people to get out, have fun, socialise and build friendships. Their vision is to inspire and enable people in West Sussex, Brighton & Hove to Love Later Life. It really is a great place to work if you really want to make a difference in people’s lives.


The Role

The Role is :

  • Provide comprehensive advice in accordance with the Information and Advice Quality Programme (IAQP) and our organisation’s policies and procedures.
  • Offer benefit checks to all clients and take action to maximise their income.
  • Previous experience in delivering benefit advice is essential.
  • Empower clients to access the support they need to achieve their desired outcomes.
  • Maintain clear and comprehensive records of all enquiries, resolutions, and follow-up actions.
  • Stay up-to-date with local and national changes in practice, policy, and law.
  • Undertake outreach services and home visits when necessary.
  • Identify social policy issues and contribute to research and campaign efforts, including providing case studies.
  • Manage your caseload efficiently, working both independently and collaboratively with the team.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • A valid driver’s license and access to a car are required for this role.


For Benefits, Person specification, application form & other details click here.


Job Description – Welfare Benefits Advisor

For an informal chat contact Liz Ansell at  elisabeth.ansell@ageukwestsussex.org.uk


Closing Date: CLOSED

They reserve the right to close this vacancy early if we receive sufficient applications for the role, therefore, if you are interested, please submit your application as early as possible. Please note that we are unable to accept sponsorship applications and you will need the Right to Work in the UK.


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