Helpline Supervisor


Recruiting Organisation: Citizens Advice in West Sussex (North, South, East)

Working hours: 37 hours per week
Salary: £23,000 to £25,000 pro rata dependant on experience
Contract: 12 months Fixed Term
Location: Shoreham/Haywards Heath/Crawley some flexibility of hybrid working.


Citizens Advice in West Sussex (North, South, East) is recruiting a Helpline supervisor to help us support our fantastic helpline team. You will be a ‘people’ person who is committed to delivering a high quality service to people calling the helpline in crisis needing help to access food and offer detailed advice and information. You will supervise, motivate and coach your team so that they can deliver the goals. You will need good research and digital skills, be highly motivated and have resilience so that you can support others.

So if you want to join a thriving charity and make a difference, use your excellent people and research skills then come and join them. Email your completed application form to


  • Long service annual leave
  • Company pension scheme
  • Employee Assistance Programme
  • Flexible employer sensitive to the needs of today’s workforce
  • Commitment to continued professional development
  • 25 Days (pro-rata for part time employees) annual leave


Download the application pack here –



Closing Date: 17 Nov 2022

Interview Date: 24 Nov 2022

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