Helpline  Advisor


Recruiting Organisation: Citizens Advice in West Sussex (North, South, East)

Working hours: 37 hours per week
Salary: £23,000  per annum
Contract: Permanent
Location: Crawley, Horsham, Haywards Heath or Shoreham


The impact of cost of living is affecting many people who are turning to foodbanks for help. Helpline Advisors are there to provide advice and options whilst making sure they get the urgent help they need.


About the Role

Advisors explore the reason behind the problem, research local support, check if there is any income they are missing out and arrange foodbank support. Advice is written up on the case management system and feed into local and national social policy work.


About you

  • You will need excellent IT and communication skills, attention to detail and able to research online resources.
  • You will work well in a team but also independently, working to targets whilst giving an excellent customer service experience for our users.
  • Whilst previous experience of working on a helpline will be helpful, training will be provided for the right person.



Staff have 25 days annual leave plus bank holidays and long service, Employee Assistance Scheme, Charity Worker Discounts, professional development and flexible working options.

They are committed to equity, diversity and inclusion so they invest in their staff. Everyone has access to high quality training, and they will support people with their personal development including mentoring and leadership development schemes.


Kindly complete the APPLICATION FORM and return through the website. CVs will not be shortlisted. Note that this role can be hybrid, but not 100% WFH.


Closing Date: 30 Jun 2024

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