Helpline  Advisor (Help to Claim)

Recruiting Organisation: Citizens Advice in West Sussex (North, South, East)

Working hours: 37 hours per week
Salary: £24,000  per annum, rising following completion of training and milestones
Contract: 24 months with possibility of extension
Location: Subject to space, Shoreham, Crawley or Horsham. Hybrid not available for this role.

Are you passionate about helping others? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference?

As a CITIZENS ADVICE WEST SUSSEX Help to Claim Helpline Advisor, you’ll help people seeking advice and support on their benefit entitlements, making sure they understand their options and make successful applications. You’ll use your excellent customer service skills to provide clear, accurate, and empathetic advice via phone and webchat. This role requires the ability to understand and communicate complex rules and regulations, all while working to set targets.

For FULL details: Please see the job description attached

TO APPLY: From our website: https://www.advicewestsussex.org.uk/help-to-claim-advisor-3/
1. COMPLETE the APPLICATION FORM (no CVs will be accepted)
2. UPLOAD the application form to the website

Full job description  – Help to Claim Advisor – JD & PS

Closing Date: CLOSED

Interview Date:  As soon as possible (applications will be reviewed regularly)