Digital Helpline Advisor


Recruiting Organisation: Citizens Advice in West Sussex (North, South, East)

Working hours: 37 hours per week (part time will be considered)
Salary: £20,000 to £23,000 pro rata dependant on experience
Contract: 12 months Fixed Term
Location: Shoreham/Haywards Heath/Crawley some flexibility for other locations such as Worthing and Horsham or hybrid working.


Citizens Advice in West Sussex (North, South, East) are looking for enthusiastic, professional and driven people to join them in delivering advice and information to the public.  You will work on projects including food bank access and specialist lines for people to claim universal credit, as well as the generalist service. Helpline advisors not only work on phones but also webchat and email so that they can reach everyone.  You will need good research and digital skills,  motivated and have resilience to support as many people as you can whilst maintaining quality.

The ideal candidate will have call Centre back ground , but training will be given for the right candidate.  Don’t worry if you are new to the advice world, they have first class training on welfare benefits, debt and other issues people come to about.

A Trainee post will be considered for the right candidate.

So if you want to join a thriving charity and make a difference, use your excellent people and research skills then come and join them. Email your completed application form to


  • Company Sick Pay
  • Company pension scheme
  • Employee Assistance Programme
  • Flexible employer sensitive to the needs of today’s workforce
  • Commitment to continued professional development
  • 25 Days (pro-rata for part time employees) annual leave


Download the application pack here –



Closing Date: 5 Dec 2022

Interview Date: 12 Dec 2022

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