Digital Helpline Advisor


Recruiting Organisation: Citizens Advice in West Sussex (North, South, East)

Working hours: 37 hours per week (25 hours minimum would be considered)
Salary: £20,000 to £23,000 pro rata dependant on experience
Contract: 12 months Fixed Term
Location: Flexible at one of the offices, some homeworking will be considered


Citizens Advice in West Sussex (North, South, East) is recruiting a Digital Helpline Advisor to deliver their helpline and digital work.

  • They are looking for someone with busy call centre or digital advice experience.
  • They will train you on the advice skills you will need if necessary.
  • They are looking for someone with outstanding customer service skills, excellent listening skills and able to provide high quality advice whilst meeting targets on busy channels.
  • You will be resourceful, able to work independently but be a real team player so more people receive essential advice and help, making a real difference to the lives of the people they support.


The ideal candidate will have experience of working in a busy helpline environment delivering independent advice but training will be provided for the right candidate who can demonstrate a passion for making a difference and the ability to learn complex information quickly. If you would like to join them then please apply by visiting their website at


Closing Date: 23 May 2022

Responsive site designed and developed by