Survey results

Results from all the responses received to the Covid-19 survey held in April are detailed below.  These have provided a valuable initial picture of the impact the crisis had on local organisations.

We are grateful to all the organisations that took part.


  • 62% of organisations said that ‘yes’, they were open and providing activities/services.


  • In terms of demand 27.5% reported increased demand; 37.5% experienced a decrease and 35% stated there had been no change


  • The main reason organisations are unable to offer their usual level of support is, unsurprisingly, new social distancing measures. The most common barriers are venue closures and unable to offer alternative face-to-face activities. Some respondents also commented that their clients were, at this stage, unwilling/unable to use online means of communication

  • When asked if their organisation could offer any particular resources to the community, 30% mentioned volunteers and 12% staff

  • 90% of organisations stated that ‘no’, they were not looking for new volunteers
  • In terms of having a business/contingency plan in place before Covid-19, 54% said that they had a plan in place
  • Asked if they planned to apply for emergency or contingency funding 58% responded that they would be doing this

  • 80% of organisations had some level of appropriate reserves in place whilst 18% have none at all. For those who said that they have reserves in place, 30% stated they had 12 months or more; 33% 6 to 12 months. Only 8% said their total reserves covered a period of less than 3 months.

  • Asked if there was a possibility that their organisation could close, a very heartening 79% said they were confident that this would not be the case. A further 11% stated they could close in the next 12 months. Only 1% felt there was a chance they could close in the next 3 months.
  • When asked what support they would like to see in place from Crawley Community Action, 94% wanted help identifying suitable funding; 22% wanted to a booked telephone/video call to discuss their needs in more depth and 11% wanted help with volunteering issues. Interestingly, a great deal of respondents chose to not answer this question, suggesting it was not clear at that stage what help was required.

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