Debt and Homelessness Prevention Leader

Recruiting Organisation: Citizens Advice in West Sussex (North, South, East)

Working hours: 37 hours per week, Full time, Office Based
Salary: £30,000 to £34,000 dependant on experience
Contract: Permanent
Location: Crawley with some travel

Citizens Advice in West Sussex (North, South, East) is an independent local charity providing vital advice and support to residents across West Sussex county on issues such as debt, benefits, housing, energy, and immigration. They’re proud to deliver trusted, high-quality advice that helps people find a way forward, and are looking for a passionate Service Manager to help them continue that mission.

The Debt and Homelessness Prevention Team Leader will lead a team of advice caseworkers, volunteers and support staff to deliver high-quality debt and homelessness prevention advice services which empower clients, tackles financial hardship and promotes equity with the aim of preventing homelessness and improving life outcomes.

They will manage their own complex caseload while ensuring the team meets contractual targets and contributes to the charity’s wider mission — including partnership work, research, campaigns and systems change.

The postholder will provide leadership, quality assurance, and performance oversight, fostering a collaborative, inclusive, and values-driven culture.  Providing feedback into the team’s line managers appraisals and people management.

This is the perfect role for an experienced debt or housing advisor/caseworker gain greater specialism or as a step into a management role.  DBS required for this role

If you are interested in this position, we kindly invite you to submit your application via the following link https://www.advicewestsussex.org.uk/vacancy/debt-and-homelessness-prevention-leader/

Closing date: 23 Nov 2025