Volunteer: Doorstep Support & Deliveries


Recruiting Organisation: Age UK                                                                       

Working hours: flexible – usually 2-3hrs once a week between 10am – 4pm
Location: Bognor Regis, Southwick, Shoreham, Fishersgate and Burgess Hill


The service

  • Collect food and other items from local pick-up points including Age UK activity centres
  • Deliver items to the door as required
  • Where possible have an approx. 10 min chat to check the wellbeing of recipients and notify co-ordinator of any concerns
  • Help promote the organisation and its services to clients and potential clients so they can get the help they need
  • Raise any wellbeing concerns or other issues with the volunteer co-ordinator
  • Use simple apps or other IT to keep in contact with the organisation
  • Assist with the development and improvement of the delivery network for the organisation.
  • From time to time support fundraising efforts by delivering items such as season hampers to the charity’s supporters and/or clients.
  • Only undertake doorstep support and delivery – do not enter homes and take on any extra duties i.e DIY.  In some cases where there are multi-floor flats, volunteers can take the delivery to the relevant level. If the client needs help, make your coordinator aware of the help that is needed.


Role requirements

  • Excellent communication skills and the ability to relate to people from a variety of different backgrounds
  • The ability to carry shopping and food parcels safely
  • Flexibility with a team approach
  • Preferably the ability to drive, although volunteers who cycle or are happy delivering on foot are welcome in urban areas
  • A genuine interest in people and empathy with older people
  • Ideally, although not essential, previous experience of working with people in a supportive/caring capacity
  • A basic understanding of, and a willingness to learn about, keeping yourself and others safe while performing the role.
  • Correct vehicle insurance is needed. Please check with your provider before commencing deliveries.
  • DBS check will be needed


How will you be supported

You will be given both AgeUK West Sussex, Brighton & Hove volunteer induction and role training to carry out your role effectively and be able to enjoy doing so with confidence.


What will you get out of volunteering for Age UK West Sussex, Brighton & Hove

  • The opportunity to be involved with projects where your own ideas and input will be valued.
  • The chance to make a contribution to Age UK West Sussex, Brighton & Hove’s work.
  • Access to organisational resources
  • Free Training Travel Expenses
  • Professional Reference provided


The Organisation’s Expectations of the Volunteer

  • To understand and promote the organisation’s policies and abide by its guidelines
  • To be responsible, reliable and safety conscious
  • To work within the service parameters
  • To be open and honest about any work issues or problems
  • Have a genuine interest in the needs of older people
  • To attend team meetings when needed
  • To take initiative in encouraging suggestions, ideas and changes for the improvement of the service
  • To keep informed of other functions and activities at Age UK West Sussex, Brighton & Hove
  • To work professionally with fellow volunteers and members of staff in other organisations.
  • Participate in training, supervision and support sessions as required


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