West Sussex Community Equipment Service – engagement exercise


West Sussex County Council, on behalf of the council and the NHS West Sussex Clinical Commissioning Group is holding an engagement exercise on the Community Equipment Service. This is to help them assess how well the service is performing and whether any improvements are needed for the future. The results will be used to inform the award of a new contract for delivering the service in 2023.

Community equipment and minor adaptations to the home can help adults and children with physical disabilities or illness with:

  • getting around the home, such as stair rails or rails at the front door
  • daily activities, such as washing, using the toilet, getting on and off furniture (bed and chair), and managing in the kitchen
  • providing support after a discharge from hospital
  • increasing independence and safety.

Community equipment and minor adaptations can also help to reduce or delay the need for longer-term care as well as reducing unplanned hospital admissions. The service provides free loans of equipment to people who live permanently in the county.

NRS Healthcare, an independent community equipment provider, hold the current contract to arrange for the delivery, collection, repair and servicing of community equipment. The survey asks people about their experiences, if they have used the equipment service, and for their views about how we can best provide equipment or minor adaptations in the future.


The survey is available at the following link:



It should take around 10 minutes to answer the questions.

The survey closes on 14 January 2022.

Responsive site designed and developed by