Wellbeing Service Administration Coordinator


Recruiting Organisation: YMCA DownsLink Group

Working hours: 37 per week
Salary: £19,880 per annum, pro rata
Contract: 6-month Fixed Term contract
Location: Brighton & Hove, East Sussex (hybrid working – on site and from home)


YMCA DownsLink Group is a formation of local YMCAs across Sussex and Surrey. They are a charity working to transform the lives of vulnerable young people across Sussex and Surrey. They work to prevent youth homelessness and provide a home to 763 young people every night. They reach a further 10,000 young people and their families through other key services, such as counselling, support and advice, mediation and youth work, so that all young people can belong, contribute and thrive.

The Team:

The Wellbeing Service is a collaboration between YMCA DownsLink Group, Sussex Partnership Foundation Trust and Southdown. As part of the Children & Young People’s Wellbeing Service, YMCA DownsLink Group  offer a range of short-term interventions tailored to young people’s presenting needs and age.

The Role:

YMCA DLG are looking for a dynamic Administration Coordinator to join the Wellbeing team based in Brighton and Hove. The role supports all aspects of the administration of service delivery and will be flexible in providing support to adapt to the requirements of the service. In this role you will work in a team and act as one of the main contacts for information and general enquiries, whilst maintaining confidentiality at all times. You will support the Wellbeing service, children and young people and caregivers with booking appointments and support clients in the building when appropriate.
A key aspect of the role is to ensure the smooth day to day running of administrative requirements for this service area, ensuring that the Children & Young People’s Wellbeing Service is able to operate effectively.

Who You Are:

You will be an experienced administrator: proficient in using systems, data and competently handling telephone calls from service users, parents, carers and professionals regarding the service. You will ideally have experience of client-facing administration, with the ability to effectively communicate, taking a proactive approach in providing a range of practical and administrative support services.

In addition, you will be flexible being able to work from home, or any of the Wellbeing sites in Brighton & Hove, with a willingness to work every Saturday.

The Benefits:

  • 27 days’ annual leave per annum pro rata , plus bank holidays
  • Company Sick Pay
  • Employer contribution pension
  • Life Assurance policy (2x your annual salary)
  • Health & Wellbeing cash plan
  • Exclusive discounts on a broad range of brands
  • Employee Assistance program
  • Cycle to Work scheme
  • As an organisation, they are committed to the continued professional development of all colleagues, providing an extensive programme of formal learning opportunities and supported by an organisational wide culture of learning.
  • Focus on well-being and flexible working patterns as far as your role permits
  • As part of commitment to being a Trauma-Informed Organisation, all frontline staff have access to regular group Reflective Practice Supervision and for therapeutic roles, they offer clinical supervision.


Please note this is a rolling advert; applications will be reviewed regularly and interviews arranged on a rolling basis. The advert will close once the post has been filled.

If you would like any further information or an informal discussion about this post, please email Conrad Foote – conrad.foote@ymcadlg.org

Job Description: Wellbeing Service Administration Coordinator

To Apply: https://www.ymcadlg.org/opportunity/wellbeing-service-administrator-2/


Closing Date: 28 February 2022



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