Support Team Manager

Working hours: 18 hours per week
Salary: £28,000 per year (pro-rata)

Jigsaw (South East) have an exciting opportunity for a Support Team Manager to implement and manage the service delivery of a child bereavement charity.

Applicants need to demonstrate experience of managing services, a clear understanding of excellence in child bereavement support services and a passion for partnership working.

Main Aim of Post:

~ To ensure our services meet the needs of children and young people by managing and coordinating the pre and post bereavement teams.

~ To record and monitor outcome data to ensure our services improve the lives of children and young people we are supporting.

~ To promote good partnerships with local schools to facilitate the support of children and young people within their existing communities.

~ To contribute to the development of Jigsaw’s training programme and assist in its delivery.

~ To safeguard our service users through the implementation of our policies and protocols.

Principal Duties & Responsibilities

~ To ensure leadership and management of Jigsaw support workers, including appraisal, CPD, performance.

~ To provide specialist advice and expertise internally to support staff and externally to other agencies.

~ To manage workload and staffing for Preparing for Loss and Grief Support Teams.

~ To ensure documentation and record keeping is of a high standard.

~ To ensure safeguarding policies and procedures are implemented and recorded.

~ To ensure policies are implemented and propose changes to practices, procedures or service.

~ To supervise/support/co-ordinate volunteers and students who are working alongside our support workers.

~ To co-ordinate service events such as the information evenings, grief support groups and ensure we are meeting our outcomes.

~ To co-ordinate user focus groups to facilitate evaluation of our services.

~ To co-ordinate regular activities for children, young people and their families.

Experience Required:

~ Development, implementation and management of support services for children and young people.

~ Line-managing clinical/therapeutic staff.

~ Producing service analysis and report writing.

~ Managing and developing monitoring and reporting systems.

Knowledge and understanding required:

~ Knowledge and understanding of the impact of bereavement on children and young people.

~ Knowledge of legislation relevant to children and family work.

~ Knowledge of attachment theory and building resilience in children and young people.




Degree level or equivalent in health care/social work/psychology/counselling or similar


~ Experience of managing teams, ideally in the clinical or therapeutic professions.
~ A passion for charity work or supporting disadvantaged children and young people.
~ Experience of current child protection legislation and safeguarding procedures.
~ Excellent communication skills, particularly written.
~ Well organised with a meticulous attention to detail.
~ High level of self-motivation and ability to work independently.
~ Ability to organise own workload to deadlines.
~ IT skills – confident in the use of excel and word, ideally confident with Microsoft Teams.
~ Ability to demonstrate initiative and work well under pressure.
~ Sensitivity to the work of the charity and the impact of bereavement on families.
~ Be able to manage and maintain confidential/sensitive information with professionalism, adhering to privacy and security policies.


~ Experience of working in the charitable sector
~ Knowledge and understanding of the impact of bereavement on children and young people.
~ Knowledge of attachment theory and building resilience in children and young people.
~ Experience of producing outcome data and reports.


To Apply: 

1. Supply your CV

2. Complete Online Application form –

3. Complete Online Equal Opportunities Survey


Closing date: Monday 24 May

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